Privacy Notice


We respect your privacy and are committed to protecting your personal data. This privacy notice will let you know how we handle the personal data we collect as well as your rights.

Who we are

We are made up of a number of companies, all forming part of the Mayborn Group. This privacy notice is issued on behalf of the Mayborn Group so when we mention “we”, “us” or “our” we are talking about the company in Mayborn Group responsible for processing your data.

The company in Mayborn Group responsible for data collected from individuals in this country is:

Mayborn (UK) Limited
Mayborn House, Balliol Business Park, Newcastle upon Tyne, NE12 8EW.

What personal data do we collect and how do we use it?

When you contact us via this website

We collect personal data when you choose to contact us via this website either by email or telephone.

The personal data we collect is your name, email address and any other information you choose to provide us.

We rely on our legitimate interests to use this data so we can assist you with your query or reply to any comments or feedback you may provide.

If you contact our recruitment team, you will be provided with a privacy notice regarding the personal data we collect during our recruitment processes.

When you access our website

We collect personal data when you access our website, which uses cookies.

To find out more about the use of cookies and how you can manage them, please read our cookie policy.

For security and legal reasons

We use your personal data to protect our business and your account from fraud and other illegal activities. This includes using your personal data to maintain, update and safeguard your account.

In some cases, we will use your personal data because it's necessary for us to comply with a legal obligation (such as if we receive a legitimate request from a law enforcement agency or for the prevention of fraud).

Who do we share your personal data with?

We will never sell any of your personal data to a third party. However, in order for us to provide our services to you, we share your personal data with our trusted third party service providers and/or our group companies, as detailed below. Whenever we share your personal data, we put safeguards in place which require these organisations to keep your data safe and to ensure that they do not use your personal data for their own marketing purposes.

Examples of the sorts of third parties we work with are

  • Third parties we use to help us deliver our products and services to you such as payment service providers who process payments, warehouses, delivery companies and customer service providers.
  • Other third parties we use to help us run our business such as IT companies who support our business systems and databases and internet companies who host and support our websites.
  • Marketing and market research companies who help manage our communications with you.
  • Companies providing consumer review platforms/websites who help manage our communications with you.
  • Professional advisors.

It is in our legitimate interests as a business to work with these service providers since we may not have the capabilities to provide these services ourselves. In each case, we will ensure that the service provider is only allowed to use your personal data in order to provide the services to us and for no other purpose.

Group Companies

We may share the personal data we collect with other organisations in the Mayborn Group where those other companies share various operations and business processes with us. We will do this in order to fulfil our contractual obligations to you, or because it is in our legitimate interests to do so.

Transfer of your personal data outside of the UK/EEA

We may need to transfer your personal data outside of the UK/EEA, in the following circumstances:

  • Where you have requested a service which is fulfilled by one of our group companies which sit outside of the UK/EEA; or
  • Where we work with a third party which processes some of its data outside of the UK/EEA.

These countries may not have the same data protection laws as the UK/EEA and so your personal data may not be subject to the same protections. To ensure the data is handled in accordance with the rules which apply in the UK and under the guiding principles set out in this privacy notice, we will only make these transfers where there is an adequacy decision, where we are satisfied the transfer complies with data protection law and appropriate safeguards are in place, or where a specific exemption applies.

How long do we keep your data?

In broad terms, we will only retain your personal data for as long as is necessary for the purposes described in this privacy notice. This means that the retention periods will vary according to the type of the data and the reason that we have the data in the first place.

We have procedures in place regarding our retention periods which we keep under review taking into account our reasons for processing your personal data and the legal bases for doing so.

What are you rights?

You have a number of rights relating to your personal information and what happens to it. You are entitled to:

  • access personal data we hold about you;
  • request us to correct any mistakes in your personal information;
  • request us to delete personal data concerning you in certain situations where there is no good reason for us to continue to process it;
  • object at any time to processing of your personal data for direct marketing purposes, normally by clicking the “unsubscribe” link in an email we have sent you;
  • object in certain other situations to our continued processing of your personal data; and
  • otherwise restrict or temporarily stop our processing of your personal data in certain circumstances.

To exercise any of these rights, please contact our Data Protection Officer at

If you feel that your data has not been handled correctly, or you are unhappy with our response to any requests you have made to us regarding the use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office. You can contact them by calling 0303 123 1113. Or go online to

Changes to this privacy notice

We regularly review this privacy notice. If we make significant changes we will let you know but please regularly check this policy to ensure you are aware of the most updated version.

This privacy notice was last updated on 24th November 2022.